Customer Svc Rep II

Heidelberg Materials • Redmond, WA

4d • Onsite

About The Position

Customer Service Representative for Readymix and Aggregates About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. What You'll Be Doing Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues and complaints with effective solutions. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to improve customer service processes. Provide product and service information to customers. What Are We Looking For Strong communication and interpersonal skills. Excellent problem-solving abilities. Ability to handle multiple tasks and prioritize effectively. Proficiency in using customer service software and tools. Commitment to delivering high-quality customer service. Work Environment Our Customer Service Representatives work in a dynamic and supportive environment. You will be part of a collaborative team that values open communication and continuous improvement. The role involves working in an office setting with standard office equipment and technology. Flexibility in working hours may be required to accommodate different time zones and customer needs. What We Offer Competitive base salary - $54,900 - $64,500 401(k) retirement savings plan with an automatic company contribution as well as matching contributions. Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits. Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA). AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance. Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave, and 10 Paid Holidays. Equal Opportunity Employer - Minority / Female / Veteran / Disabled Shaping the future, building successes Heidelberg Materials – your springboard into the future of the construction materials industry. As a globally leading company in the construction sector, we manufacture one of the most widely used products, paving the way not only toward more sustainable production but also toward your personal success story. Our bold and innovative approach focuses on massive CO₂ reduction, efficient recycling technologies, and digital solutions – setting new standards for the industry. In our globally connected and locally rooted community, your ideas have the power to shape a better tomorrow for people. With us, you’re not just shaping the industry’s future; you’re shaping your own. Let’s get to work! Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions with leading market positions in cement, aggregates, and ready-mixed concrete. We are represented in more than 50 countries with around 51,000 employees at almost 3,000 locations. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Requirements

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in using customer service software and tools.
• Commitment to delivering high-quality customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints with effective solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve customer service processes.
• Provide product and service information to customers.

Benefits

• Competitive base salary - $54,900 - $64,500
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
• Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits.
• Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA).
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance.
• Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave, and 10 Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees