Customer Care Project Coordinator

Victaulic • Easton, PA

23d

About The Position

POSITION: Project Coordinator/Senior
LOCATION: Customer Care, Commerce Park
REPORTS TO: Customer Care Supervisor

Requirements

• B.S. / B.A. Degree preferred.
• Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
• Minimum three years of customer service and/or Victaulic product knowledge.
• Project management and analytical skills preferred.
• Excellent oral and written communication skills.
• Extraordinary attention to detail with strong organizational skills.
• Proficient in Qlik View/Sense Applications.
• Must display leadership and collaboration skills and be an effective advocate of process improvement.
• Is patient, professional, and courteous when faced with an adverse situation.
• Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
• Willing to be flexible in schedule and work occasional overtime.
• Willing to make infrequent overnight travel.

Nice To Haves

• Project management and analytical skills preferred.

Responsibilities

• Sales liaison to our internal and external customers.
• Serve as subject matter expert for custom products & projects.
• Prepare and issue project based quotations for standard and custom products.
• Support priced on application process conforming to margin & pricing guidelines.
• Perform all quote & order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including documentation and product delivery.
• Coordination of project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction.
• Review of project management reports. Communication of project status and jobsite coordination with internal and external customers.
• Provide feedback on CC procedures and identify process improvement opportunities.
• Respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.
• Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
• Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
• Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission.
• Work closely with all facets of the organization to provide superior customer service.
• Assist in various tasks, projects and responsibilities as assigned by CC Management team.
• Serve as subject matter expert for custom products and / or high profile projects.
• Expert in all CC procedures and applications to achieve daily tasks and goals.
• Understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
• Work with Supervisor/Team Lead to implement process improvements.
• Provide subject matter expertise and interpretation of procedures to less experienced team members.
• Conduct qualitative and operational activities for legislative and domestic product requirements, as applicable.
• Mentor new hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees