Customer Care Pre-Sale Specialist

RBGlobal•Fort Worth, TX

30d

About The Position

The Customer Care Specialist is responsible for being the first point when an agent has a complex situation that requires a more advanced level of troubleshooting. You are expected to resolve ALL issues quickly, effectively and with the utmost of importance and respect. You serve as a role model to the Specialists with regards to work ethic, attendance, and knowledge. As a Customer Care Specialist, you will step in and make decisions when your Supervisor is not available or on vacation.

Requirements

1 – 3 years in a high-volume Customer Contact Centre
Previous work experience where you worked in person with customers
Knowledge of Provincial and Federal tax exemption regulations
Experience using computers, and being able to learn to use new technology and software
Excellent keyboarding skills for data entry
A commitment to providing fantastic customer service
Able to work well and maintain a positive attitude in high-pressure situations
A friendly, outgoing, patient personality
Computer literate, familiar with browsers, and phone system

Responsibilities

Responsible for providing website navigation for all brands in searching equipment, auction results, dates/times of auctions
Ensure that superior customer service is delivered at all times to customers and be able to collaborate with internal departments successfully as a team player
Educate and assist customers in setting up accounts, bidding limits, and registration
Assist customers in scheduling pickups for all non-GovPlanet brands
Works closely with the operations team of inspectors and equipment specialists to assist with Vin verification procedures
Process registerable assets for sales
Register bidders/process payments from successful bidders/provide customers with information about auxiliary services
Provide administrative support as needed by the Customer Service Manager.
Assist with processing purchase orders.
Support customers during the auction registration process for both online and in-person bidding, as well as having the ability to explain how bidding and unreserved auctions work.
Resolve issues and track interactions relating to customer accounts.
Provide information related to past and upcoming auctions and equipment
Aid in training new and current staff on various procedures.
Advise customers how to bid and understand the bidding process in all brands
Perform other duties as assigned