Customer Care Parts Coordinator

Clayton • Sacramento, CA

4d • $23

About The Position

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. The Customer Care Parts Coordinator team member will be a part of the Service department team. This position requires the ability to lift and carry 50+ pounds, use ladders and steps as well as standing / walking 6 hours and sitting for 2 hours throughout the day. This role will be expected to maintain inventory controls in office and warehouse environments; taking and logging parts orders for dealers, homeowners, and contractors; reviewing parts orders with purchasing to ensure materials are available to pull; reviewing orders to ensure that the quantities are correct in the systems and that the correct parts were pulled; packaging and shipping parts to customers within requisite time frame; documenting and processing orders; coordinating with dealer, homeowner, and transportation service to ensure accurate and timely delivery; filing paperwork on a regular, if not daily basis; communicate positively and frequently with customers to set delivery expectations; following up internally and externally until claim is resolved; creating individual process to improve our customers’ experience, as needed, and reevaluating individual processes from improved customer experience.

Requirements

• Ability to lift and carry 50+ pounds
• Use ladders and steps
• Ability to stand/walk 6 hours and sit for 2 hours throughout the day
• Basic computer skills including Microsoft Office Software including Excel
• Attention to detail
• Strong organization skills
• Effective communication
• Ability to cultivate strong cross-departmental relationships
• Excellent customer service skills
• Clean motor vehicle record

Nice To Haves

• Knowledge of AS400 preferred
• Basic construction skills including how to read a tape measure and make accurate cuts using a saw is desired
• Prior experience reading blueprints in a recent role preferred

Responsibilities

• Maintain inventory controls in office and warehouse environments
• Taking and logging parts orders for dealers, homeowners, and contractors
• Reviewing parts orders with purchasing to ensure materials are available to pull
• Reviewing orders to ensure that the quantities are correct in the systems and that the correct parts were pulled
• Packaging and shipping parts to customers within requisite time frame
• Documenting and processing orders
• Coordinating with dealer, homeowner, and transportation service to ensure accurate and timely delivery
• Filing paperwork on a regular, if not daily basis
• Communicate positively and frequently with customers to set delivery expectations
• Following up internally and externally until claim is resolved
• Creating individual process to improve our customers’ experience, as needed, and reevaluating individual processes from improved customer experience

Benefits

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees