Coordinator - Customer Care
About The Position
Penske’s Customer Care team is responsible for responding to customer requests regarding invoices. The team is charged with providing timely and accurate responses to customers, both Penske’s external customers and other Penske associates. The Billing Customer Care Coordinator is responsible for addressing customer questions and issues regarding invoices. Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Responsibilities
- Respond to customer inquiries.
- Resolve customer issues as they arise.
- Complete assigned cases
- Answer an 800 number and meet weekly phone metrics as far as availability and calls handled.
- Look at big pictures inquires and provide long-term fixes.
- Provide an exceptional customer service experience.
- Perform other department tasks and projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
