Customer Care Manager - Windsor, CO.

Lineage • Windsor, CO

2d

About The Position

This role is for a Customer Care Manager supporting the newly opened Windsor facility. We are seeking a candidate with demonstrated people leadership experience, including the ability to effectively manage and scale a team with additional direct reports. The ideal candidate will also bring hands-on experience managing export-related customer relationships, with a strong understanding of customer expectations, compliance, and cross-border coordination. Direct a team of employees in the office department. Manage general office and customer service activities, to include finalizing contracts and onboarding new customers.

Requirements

• Excellent interpersonal and communication skills with the ability to interact with all levels of the organization
• Proficient computer skills, including Microsoft Office Suite
• Ability to read, analyze, and interpret company policies, procedures, and agreements
• Excellent organizational skills, including the ability to multi-task and prioritize workload
• Strong conflict management skills, including those involving sensitive and complex matters
• Ability to work a flexible work schedule and shift, including weekends if needed

Responsibilities

• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness
• Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions
• May work with Operations Manager to ensure information flow with the warehouse is efficient; to include on-time turn for trucks, accurate receipt, and shipment of goods
• May handle record management/retention for bill of ladings, proof of deliveries, invoices, and accounting credits
• Enhance office productivity through proficient use of resources and tools

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees