Customer Care Manager

Raymour & Flanigan Furniture and Mattresses • Rockaway Township, NJ

2d

About The Position

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard
work and dedication. We pride ourselves on being a long term, privately held
company that takes care of its associates by recognizing each individual's
potential and investing in their future success!

Expectations:

Provide superior customer service in every situation. Go above and beyond
advocating for every customer opportunity and request.
Successfully lead, build and develop a team for modeling service excellence
Maintain associate payroll, benefit and performance information
Hire, coach, mentor and develop associates
Partner with sales and operations team members to ensure that our vision of
enhancing the customer shopping experience is realized.
Display initiative to succeed in an entrepreneurial culture.
Consistently demonstrate professional verbal and written communication,
interpersonal and organizational skills.
Multi- task within a fast paced service environment.
Manage time to ensure completion of daily sales, delivery and inventory
reports, cash deposits, and weekly payroll reconciliations.
Provide responsive communication of information to Director of Customer Care,
associates and customers.
Proactively resolve escalated customer issues.
Able to identify opportunities and find solutions for continuous improvement
Problem-solve, organize and balance multiple priorities within a fast-paced
environment.
Maintain composure when handling unexpected challenges and competing demands.
Perform additional functions that may be assigned at the discretion of
management.

Requirements

• Minimum three years' management experience in a customer service or retail environment.
• Proficient in PC-based applications.
• Leadership skills required.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request.
• Successfully lead, build and develop a team for modeling service excellence
• Maintain associate payroll, benefit and performance information
• Hire, coach, mentor and develop associates
• Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
• Display initiative to succeed in an entrepreneurial culture.
• Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
• Multi- task within a fast paced service environment.
• Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
• Provide responsive communication of information to Director of Customer Care, associates and customers.
• Proactively resolve escalated customer issues.
• Able to identify opportunities and find solutions for continuous improvement
• Problem-solve, organize and balance multiple priorities within a fast-paced environment.
• Maintain composure when handling unexpected challenges and competing demands.
• Perform additional functions that may be assigned at the discretion of management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager