Customer Care Line - Technician

AIDS Healthcare Foundation • Farmingdale, NY

11d

About The Position

A Customer Care Specialist contributes to AHF by providing various call center services to the Department of Pharmacy and the Department of Medicine that enhance the customer experience for AHF. They will present a friendly, helpful voice to patients, clients, and customers seeking information, requesting to transfer their prescriptions to AHF, filing grievances or complaints. They will provide the same level of service to to AHF employees.The Customer Care Specialist answers incoming calls from patients wishing to schedule appointments for services at an AHF Healthcare Center and Pharmacy. They are problem solvers, providing a "helping hand" and calming callers who seem to be upset or in a stressful situation.In addition, providing feedback to their manager about improving service will allow the team member to enhance their contribution. The Customer Care Specialist adds consistent value to the AHF Pharmacy and Department of Medicine Teams by easily adapting to various situations and being flexible. A Customer Care Specialist enhances the reputation of AHF by maintaining superior telephone communication skill, interpersonal skills, customer-friendly attitude, motivation to provide outstanding customer service, and proactively assisting patients in solving various issues and problems related to receiving service from the AIDS Healthcare Foundation. You will be a passionate advocate for our top initiatives. To be successful as a Customer Care Specialist it is crucial to ensure that the AHF core Values and Mission stay top of mind with all that your do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees. AHF has a collaborative organizational structure where staff are accountable to multiple leaders. The Customer Care Specialist will work as a part of a close knit team to collaborate with colleagues and team members provides excellent opportunities to contribute to AHF's success by sharing ideas, learning from others, attending training, and networking. Attending various internal and external meetings that may be assigned, conferences, training, AHF, and community events are ways to grow and provide value-added contributions to AHF.

Requirements

• Must have at least a high school diploma or general education degree (GED)
• have a current Technician license or certification (in the State where employed if required)

Nice To Haves

• National Pharmacy Technician Certification preferred.

Responsibilities

• providing various call center services to the Department of Pharmacy and the Department of Medicine that enhance the customer experience for AHF
• presenting a friendly, helpful voice to patients, clients, and customers seeking information, requesting to transfer their prescriptions to AHF, filing grievances or complaints
• providing the same level of service to to AHF employees
• answering incoming calls from patients wishing to schedule appointments for services at an AHF Healthcare Center and Pharmacy
• providing feedback to their manager about improving service
• maintaining superior telephone communication skill, interpersonal skills, customer-friendly attitude, motivation to provide outstanding customer service, and proactively assisting patients in solving various issues and problems related to receiving service from the AIDS Healthcare Foundation
• Attending various internal and external meetings that may be assigned, conferences, training, AHF, and community events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees