Customer Care Line Specialist

AIDS Healthcare Foundation•Gardena, CA

About The Position

The Customer Care Specialist contributes to AHF by providing various call center services to the Department of Pharmacy and the Department of Medicine that enhance the customer experience for AHF. They will present a friendly, helpful voice to patients, clients, and customers seeking information, requesting to transfer their prescriptions to AHF, filing grievances or complaints. They will provide the same level of service to to AHF employees.The Customer Care Specialist answers incoming calls from patients wishing to schedule appointments for services at an AHF Healthcare Center and Pharmacy. They are problem solvers, providing a "helping hand" and calming callers who seem to be upset or in a stressful situation.In addition, providing feedback to their manager about improving service will allow the team member to enhance their contribution. The Customer Care Specialist adds consistent value to the AHF Pharmacy and Department of Medicine Teams by easily adapting to various situations and being flexible. The Customer Care Specialist enhances the reputation of AHF by maintaining superior telephone communication skill, interpersonal skills, customer-friendly attitude, motivation to provide outstanding customer service, and proactively assisting patients in solving various issues and problems related to receiving service from the AIDS Healthcare Foundation. You will be a passionate advocate for our top initiatives. To be successful as the Customer Care Specialist , it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees. AHF has a collaborative organizational structure where staff are accountable to multiple leaders. The Customer Care Specialist will work as a part of a close-knit team to collaborate with colleagues and team members provides excellent opportunities to contribute to AHF's success by sharing ideas, learning from others, attending training, and networking. Attending various internal and external meetings that may be assigned, conferences, training, AHF, and community events are ways to grow and provide value-added contributions to AHF.

Requirements

high school diploma or general education degree (GED)
current Technician license or certification (in the State where employed if required) and/or hold a National Pharmacy Technician Certification (current or successfully obtain within 180 days of employment)

Responsibilities

providing various call center services to the Department of Pharmacy and the Department of Medicine that enhance the customer experience for AHF
presenting a friendly, helpful voice to patients, clients, and customers seeking information, requesting to transfer their prescriptions to AHF, filing grievances or complaints
providing the same level of service to to AHF employees
answering incoming calls from patients wishing to schedule appointments for services at an AHF Healthcare Center and Pharmacy
providing a "helping hand" and calming callers who seem to be upset or in a stressful situation
providing feedback to their manager about improving service
easily adapting to various situations and being flexible
maintaining superior telephone communication skill, interpersonal skills, customer-friendly attitude, motivation to provide outstanding customer service, and proactively assisting patients in solving various issues and problems related to receiving service from the AIDS Healthcare Foundation
collaborating with colleagues and team members provides excellent opportunities to contribute to AHF's success by sharing ideas, learning from others, attending training, and networking
attending various internal and external meetings that may be assigned, conferences, training, AHF, and community events