Customer Care Internship

About the position

Do you want to be a part of something extraordinary? Meritage Home's is a Top 5 builder dedicated to building energy-efficient homes and communities. We are looking for future leaders that can help Meritage continue to grow, set our future strategy and solve our business challenges. Our internship program is designed to help you not only understand what we do but how and why we do it. If you are looking for an experience where you can immerse yourself in a business, establish a network, learn, develop your skills, and have some fun, then this is the place for you. The New Home Warranty Intern will learn the warranty process and procedures for new home construction. This includes gaining an understanding of the different types of warranty requests and repairs and how to ensure quality internal and external customer experiences. This is all while learning the broader business strategy, participating in cross-functional projects involving other interns and business leaders. This position is full time during the summer 2025 internship program.

Responsibilities

• Work closely with internal business leaders to learn the homebuilding industry, the Meritage business model and an assigned functional area such as construction, land, marketing, operations, purchasing, finance, human resources, etc.
• Learn our core values and why they drive everything we do
• Translate classroom experience into practical application during the internship
• Participate in cross-functional projects involving other interns and business leaders centered around current business challenges
• Present real world business recommendations to senior leadership that can help drive our strategy
• Write a paper focusing on the experience or another assigned topic

Requirements

• Actively enrolled in a degree program from a regionally accredited university or college
• Operating with integrity
• Always assuming positive intent and bringing passion to work
• Having a desire to 'win' and get stuff done
• Fostering an inclusive environment
• Asking questions, seeking to understand and making recommendations to improve
• Wanting to always innovate, think of new ideas and solve for bigger problems
• Being relentless in the pursuit of excellence; will never 'settle'

Nice-to-haves

• Experience working in a team environment on cross team or functional projects
• Experience dealing with ambiguity
• Experience in a leadership capacity or role and influencing peers

Benefits

• A work environment that encourages creativity and innovative ideas from every level
• An organization that lives by its core values everyday
• Team atmosphere where every individual is considered a vital asset
• State of the art technology to provide an optimal working environment
• Competitive pay structure
• Strong benefits
• Flexibility in work-life integration
• Team-oriented environment where all individuals play an integral role in the company
• Opportunity to further your career in a growing national organization
• Maintain a competitive drive to be the best