Customer Care Intern

TechSmith Corporation • East Lansing, MI

99d

About The Position

TechSmith’s Customer Care Interns support the Customer Care department to ensure customers are experiencing complete value in our software and systems. We strive to provide world class customer support. As a team, we work directly with customers to help them understand the amazing things our software can do and we’re here to help when questions or problems arise. We connect with customers through our support system, phone calls, online chat, and email. Our customer care role is a bit different than typical customer service positions- we believe that customer support is more than just answering questions. We act as the voice of our customers, providing feedback to product teams and work to improve the overall customer experience. We’re looking for someone who enjoys solving problems and is passionate about helping people. Our interns work as part of the team while developing key business skills to help them in their future careers. TechSmith Corporation encourages interns to express their own distinctive talents and discover their own core competencies.

Requirements

• A team player with a positive attitude is essential.
• Must be resourceful, self-motivated, customer-focused, and able to work on a team.
• Excellent verbal and written communication skills.
• Must be detail oriented.
• Interest in technology, specifically software applications.
• Good organization skills and capability to multi-task.
• You must be legally authorized to work in the United States.
• You must be enrolled for at least 6 credits (undergrad) or 3 credits (grad) for fall and/or spring semesters to be considered for an internship with TechSmith Corporation.
• Must be able and willing to participate in this internship over the course of two consecutive semesters at a minimum.
• Must be pursuing a degree in communications, social sciences, hospitality, International Relations, or other related field.

Nice To Haves

• Proactive and self-motivated—you take initiative and thrive in a fast-paced environment.
• Reliable and professional—a strong work ethic and a history of dependability.
• Strong problem-solving skills—able to think critically and resolve issues efficiently.
• Experience in customer service or sales is a plus but not required.
• Multilingual skills in French, German, or Spanish are a plus but not required.

Responsibilities

• Provide excellent customer service to our customers through live chat and email through a ticketing system platform, and handle incoming customer calls.
• Interact with customers in a professional manner to gather information on specific issues to solve their problems.
• Take initiative to help solve problems for customers and then pass information along to the appropriate team to try and prevent future issues from happening.
• Assist customers with account status inquiries, subscription management and answer presales and post sales questions.
• Capture critical product and customer data to help improve the customer experience and create efficient business processes.
• Learn and understand the key concepts and uses of the TechSmith software, as well as a working knowledge of TechSmith Software.
• Talk to customers about how our products can solve their challenges.
• Meet and exceed any assigned individual or team goals.
• Multi-task and excel in a fast-paced environment.
• Understand our competitors and know our products' advantages.
• Other duties as assigned.

Benefits

• Competitive pay based on skills and experience.
• This is an hourly position with TechSmith Corporation.
• Hours are based on a consensus between you and your supervisor.
• We require a minimum of 12 hours per week; however, hours are limited to 18 hours per week.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees