Customer Care Coordinator - Beau Rivage

MGM Resorts International • Folsom, CA

1d • $16 • Remote

About The Position

At Beau Rivage Resort & Casino, every guest interaction matters—whether it's in person or over the phone. As a Customer Care Coordinator, you will create unforgettable experiences with every conversation. From booking hotel stays and dining reservations to helping guests plan show-stopping moments, you will deliver WOW service with your professionalism, empathy, and attention to detail. Your voice will set the tone for the MGM experience—right from the comfort of your home.

Requirements

• Brings 1+ years of prior relevant work experience in a call center setting or a customer service position
• Holds a High School Diploma or GED
• Possesses strong computer navigation and multitasking skills
• Demonstrates positive energy, a problem-solving mindset, and a commitment to excellence

Responsibilities

• Answer inbound calls and make outbound calls to assist guests with booking hotel rooms, dining, entertainment, and special events
• Greet every caller with warmth, enthusiasm, and a genuine desire to help
• Identify guest needs, provide thoughtful solutions, and resolve questions with professionalism
• Proactively upsell and cross-sell experiences to enhance the guest journey
• Represent the MGM brand with care, consistency, and a focus on personalized service

Benefits

• Work-from-home flexibility for better work-life balance
• Discounts on hotel stays, dining, entertainment, and retail at MGM Resorts
• Access to exclusive deals through our partner network (travel, electronics, wellness, and more)
• Comprehensive health care, 401(k), and paid time off
• Free meals during on-site meetings or trainings
• Opportunities to grow your career across a global hospitality leader

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED