Customer Care Coordinator

New Mexico Pinon Coffee Group•Albuquerque, NM

7d•Onsite

About The Position

Customer Sales Coordinator act as the face and voice of New Mexico Pinon Coffee to our B2C customers and is responsible for both the first and last impression we give our guests. The Customer Sales Coordinator is the primary point of contact for customers with questions or concerns, from across all channels including the Roastery shop, incoming calls and emails, and social media platforms. The Customer Sales Coordinator accomplishes this under the direction of the Director of Business Development.

Requirements

Ability to cooperate with others and work harmoniously to get the job done.
Regular attendance and dependability are an essential function of this position.
Proficient use of technology, including office software [Word, Excel] and Point of Sale systems.
A willingness to learn new skills and adaptability to changing circumstances.
Strong social skills and the ability to stay calm and enjoy working in a fast-paced environment.
Proven ability to be self-motivated and work productively without direct supervision.
Ability to communicate fluently and effectively in spoken and written English.

Nice To Haves

Experience in specialty coffee and / or customer service is a plus.

Responsibilities

Conducting all sales and customer service in the Roastery Shop.
Acts as a brand ambassador by actively demonstrating our Brand Promise with every customer.
Ensures that all customers receive efficient, friendly, superior service with a “customer first” mentality.
Presents products to customers in a way that represents quality, honesty, and enthusiasm.
Acts as primary monitor for companywide feedback and works with Director of Business Development to resolve any issues if needed.
Acts as primary support for the Sales & Marketing Team on projects and tasks.
Ensures that all inbound calls and messages are routed to the correct person or department.
Assists both retail and wholesale customers with orders placed by phone or email.
Provide customer-focused service and protect the brand by quickly resolving concerns and complaints.
Is the primary Roastery Shop attendant for stocking, FIFO, inventory management, ordering and cleanliness.
Ensures all cash management, opening & closing, and return procedures are followed.
Will be required to perform other duties as requested, directed, or assigned.