Customer Care Coordinator

Drees Homes•Brentwood, TN

10d

About The Position

Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2023, 2024 and 2025 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we've been officially certified as a Great Place to Work in both 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success. Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC. Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in Nashville, TN. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs. This position is not in a call center environment. Summary Equal Opportunity Employer / Drug Free Workplace To learn more about Drees Homes visit our website www.dreeshomes.com

Requirements

Exceptional customer service skills
Proven ability to address tense customer interactions appropriately
Upbeat and positive/can do attitude
Strong verbal and written communication skills with great listening skills
Ability to follow through to a satisfactory conclusion
Strong computer skills including Word, Excel, and data entry
Must be organized, detail-minded and adaptable
1-3 years previous office/administrative experience
High school degree required
Office work experience required

Nice To Haves

Associates or Bachelor’s a plus
Previous experience in the homebuilding industry a plus

Responsibilities

Provide excellent internal and external customer service
Answer reception and customer service calls and determine the appropriate action
Provide administrative/clerical support for the Customer Care team
Prepare and maintain customer records, job files and database tracking logs
Follow-up with customers, subcontractors and vendors as necessary
Prepare and distribute weekly and monthly reports
Assist the operations team with accounts payable
Various other administrative/clerical duties