Customer Care Coordinator

CADEX • Clifton Heights, PA

2d • Remote

About The Position

The role of the Customer Care Coordinator is to set up new clients in the system, retrieve and save various documents and attach to accounts/files, complete manual claim entries, and generate various reports.

Requirements

• Strong data entry skill and accuracy
• Strong attention to detail
• Proficient in MS Office and Contact Management systems
• Strong computer skills in various systems, especially Microsoft Excel
• Familiar with Contact Management systems
• High School Diploma/GED and 1 year of data entry, customer service, or accounting experience
• This position requires fluency in the English language

Responsibilities

• Complete manual claim entries and set up of new claims that are not automated
• Review legal documents
• Prepare and generate various reports, including daily revenue, escalation and pivot reports to clients and DAL personnel as needed, providing up to date account data
• Retrieve and save invoices and other documents received from clients; update the customer account to ensure the information is available for all representatives to review and utilize
• Set-up new clients in the system
• Assist with onboarding new clients
• Complete end of day reports
• Assist with customer service requests and the sales department as needed
• Maintain and update client folders to provide easy access and retrieval for operations associates
• Monitor customer service mailbox to ensure correspondence from clients are handled in a timely manner
• Publish and/or update written operating procedures to provide detailed instructions on how to carry out a task and provide consistency of work and minimize the risk of error
• Perform general administrative duties including but not limited to answering phones, data entry, and mail
• Continuously seek opportunities for process improvement and propose ideas
• Foster effective communication and collaboration between countries and cultures within all regions
• Assist in project work as required
• Act as backup to other members of the various departments
• Maintain a high level of professionalism and confidentiality with all information entrusted with
• This position will perform other duties as requested.
• Duties, responsibilities and activities may change at any time with or without advanced notice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED