Customer Care Coordinator (Residential Services) (Hybrid)

JK Moving Services•Sterling, VA

25d•Hybrid

About The Position

Under the direction of the Customer Care Manager, provides service support to residential homeowners to coordinate and orchestrate the transfer of household goods from origin to destination. The Coordinator works as a liaison between the sales representative and the customer and coordinates all aspects of the residential move to ensure high quality service delivery. Position interacts with several service areas within the organization, including Dispatch, Operations, International, Claims, Sales, etc. to ensure that all relocation activities are performed in accordance with contractual and industry guidelines. As the largest independent mover in North America, JK delivers superior relocation and logistics services to military service members, government agencies, large corporations, businesses and homeowners around the world….and the list goes on! JK actively seeks dedicated professionals ready to positively impact domestic and global communities. JK Moving Services was recently honored as a top corporate citizen by the Washington Business Journal for its partnership with Loudoun Hunger Relief. The award was presented during the Journal’s 2018 Corporate Philanthropy Awards ceremony held in November. During 2018, the company established the JK Community Farm, a charitable effort designed to alleviate hunger by growing and harvesting crops and livestock and donating them to Loudoun Hunger Relief. From charitable giving to competitive compensation to fun corporate events, JK invests in each employee’s professional and personal growth. This level of commitment sets JK apart from other companies – why not consider joining JK Moving Services today!

Requirements

High School Diploma or equivalent
Exceptional customer service presence, written and verbal communication skills
Demonstrated proficiency using computer, common office equipment and MS Office applications

Nice To Haves

Prefer two to three years’ experience in customer service
Experience in the relocation, real estate, or transportation industry preferred

Responsibilities

Maintain communication throughout the move process with customer and internal operations
Obtain and maintain all necessary information and paperwork to ensure an efficient and timely move
Alert appropriate parties to any changes, modifications to schedule, etc
Ensures documents and information inputted internal systems is complete and accurate
Communicates directly with the client to schedule and confirm appointment times, delivery, and starts times for all assigned jobs within internal systems
Maintain accurate working files and ensure completion of all pertinent information
Understand, interpret, and reference sales agreements and vendor relationship contracts.
Performs follow up activities with sales staff to ensure accurate reporting of data and that all files are complete and thoroughly addressed.
Processes changes for service requested, updates change of address records, appropriately settles (or ensures proper handling) of any escalations
Provide outstanding value, excellent communication, a willing attitude, reliability, and a professional image, an assurance of excellence, and customer empathy
Other administrative duties as assigned.

Benefits

In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:
World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
Recruitment and customer referral bonuses
Company-paid life insurance and accidental death benefits
Voluntary protection programs for employees and their families
Service recognition programs
Safety & performance bonuses
Tuition reimbursement and student loan repayment assistance
Discounted membership @ Gold’s Gyms (corporate locations) nationwide
Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
Medical and Dependent Care Flexible Spending Accounts (FSAs)
Health Savings Account (HSA) with employer matching contribution