Residential Care Coordinator

Cherry Health • Grand Rapids, MI

4d • Onsite

About The Position

For individuals transitioning from closed custody correctional facilities, Cherry Health provides Person Centered Reentry Services to ease the transition back into the community. Services are available at two locations: our Community Treatment Center (CTC) in Detroit and Community Alternatives Program (CAP) in Grand Rapids. Services include 24-hour residential treatment in a structured environment with individual and group counseling services. Some participants come to us directly from a correctional facility, while others come as part of a diversion program to keep them out of prison. Together, we work to address health issues (including behavioral health issues) and other reentry needs i.e., employment, education, housing, and fostering connections to help justice system involved persons successfully reintegrate back into their respective communities. Job Description Summary: The Coordinator, Residential Care is responsible for overseeing clients’ day-to-day activities within a residential re-entry facility. This position includes providing custody and security oversight to individuals reintegrating into society after incarceration. The role involves maintaining order, enforcing policies, and ensuring the safety and well-being of all residents. The Coordinator will also document and track client activities, facilitate client services, and provide support in their reintegration process.

Requirements

• Strong sense of order and discipline with the ability to maintain structure within a residential setting.
• Ability to work professionally with challenging clients in a fast-paced, high-pressure environment.
• Quick to adapt, with the ability to shift focus efficiently between tasks.
• Strong written communication skills for incident reporting and documentation.
• Effective verbal communication skills, including de-escalation techniques.
• Proficiency in computer use, including basic data entry and report generation.
• Excellent problem-solving and decision-making abilities.
• Efficient time management skills to handle multiple priorities.
• High School Diploma or GED required.
• Valid MI driver’s license is required.
• CPR certification required or must be completed within the first week of employment.
• Must be at least 23 years of age and have a clean driving record for at least 5 years.
• Possible exposure to clients with illnesses or infections.
• Frequent use of a telephone and computer, requiring manual dexterity.
• Ability to sit, stand, or walk for extended periods.
• Vision abilities must include close vision, distance vision, and the ability to adjust focus.
• Occasional bending, squatting, or kneeling may be required, along with lifting up to 50 pounds.
• Use of Personal Protective Equipment (PPE) may be required.
• Previous direct care experience in mental health, substance abuse, or residential correctional programs is highly desirable.
• Equivalent combinations of education and experience will be considered.

Nice To Haves

• Associate degree in Human Services or a Bachelor’s degree in Social Work or a related field preferred.
• Knowledge or experience in correctional science or adult treatment is preferred.

Responsibilities

• Orient and intake all new residents, ensuring they are informed of facility rules and expectations.
• Provide guidance and assistance to clients with questions, problems, and concerns.
• Maintain detailed and accurate documentation of client activities and other relevant information.
• Monitor and track client activities both on campus and in the community using headcounts, accountability calls, and GPS tracking.
• Ensure all residents sign in and out of the facility and monitor traffic of clients and visitors.
• Conduct random and scheduled searches of both the facility and client belongings.
• Perform urinalysis testing and enforce policies regarding substance use.
• Conduct perimeter checks and client counts regularly throughout the shift.
• Report any concerning or atypical events immediately to the supervisor.
• Attend all required staff meetings, including Monthly RCC and All Staff Meetings.
• Oversee residents’ medication, ensuring they take it as prescribed, and document the dosage and time taken.
• Perform pat searches and breathalyze residents when they sign in and out, or randomly as required.
• Distribute mail, meals, and transportation tickets to residents.
• Transport residents as necessary using company vehicles.
• Maintain cleanliness and sanitation standards within the facility and residents' rooms.
• Perform other duties as assigned.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees