Customer Care Associate(PRN)
About The Position
We've all had good customer service experiences. Often these people make the difference in you wanting to become a repeat customer and recommending a store or restaurant - or hospital or health center - to your friends and family. The good customer care associate handles requests and complaints efficiently and pleasantly. They thrive on ending each call knowing they did their best and helped someone. It's not the job for everyone - because not everyone has what it takes. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Provide customer service in-person, electronic and by telephone to both members and guests, including registration, POS (area specific) and other services, as required. Manage communication and troubleshooting, as necessary.
Nice To Haves
- High School Diploma/GED
- 1 year Customer Service
- Cardiopulmonary Resuscitation (CPR) - American Heart Association
- First Aid (AID) - American Heart Association
Responsibilities
- Provide customer service in-person, electronic and by telephone to both members and guests, including registration, POS (area specific) and other services, as required.
- Manage communication and troubleshooting, as necessary.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
