Customer Care Associate- Health Center at Newbridge- Woodfin, NC
About The Position
JOB SUMMARY: The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience. SPECIFIC RESPONSIBILITIES: Check-in patients via phone or live Update patients demographic and insurance information Verify insurance as needed Collect payments and reconcile cash drawers as assigned Refer patients to financial advocates as needed Prepare and provide appropriate patient paperwork Respond to walk-in patient needs Monitor waiting room for delays Check-out patients Schedule appointments Provide patients with clinical summary following visit Coordinate interpreting services for patients Reconcile appointments Answer phones, checks voicemails, monitors phone volume Collects and distributes mail Scan and fax documents Monitors appropriate electronic health record inbox and provides follow-up Participates in orientation of new staff Float in between front desk and scheduling areas as needed Provide satellite coverage as assigned Participate in process improvement of new and existing workflows Actively embraces and supports divisional and organizational initiatives Participate in outreach initiatives, community events, and seasonal clinics This role description is a general description of the essential job functions . It is not intended to describe all the duties the Customer Care Associate may perform.
Requirements
- Communication Skills
- Decision Making
- HealthCare Knowledge
- Interpersonal Skills
- Organizational Values
- Problem Solving
- COMPUTER Advanced computer skills as related to working with medical office software program(s)
- Experience with Electronic Health Records
- FOREIGN LANGUAGE Ability to speak Spanish strongly preferred
- Knowledge of medical office functions including business office work flows
- Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience required
- Regular attendance on-site is an essential function of this position.
- Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally .
- Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
Nice To Haves
- Previous experience in a medical office/clinical environment preferred.
Responsibilities
- Check-in patients via phone or live
- Update patients demographic and insurance information
- Verify insurance as needed
- Collect payments and reconcile cash drawers as assigned
- Refer patients to financial advocates as needed
- Prepare and provide appropriate patient paperwork
- Respond to walk-in patient needs
- Monitor waiting room for delays
- Check-out patients
- Schedule appointments
- Provide patients with clinical summary following visit
- Coordinate interpreting services for patients
- Reconcile appointments
- Answer phones, checks voicemails, monitors phone volume
- Collects and distributes mail
- Scan and fax documents
- Monitors appropriate electronic health record inbox and provides follow-up
- Participates in orientation of new staff
- Float in between front desk and scheduling areas as needed
- Provide satellite coverage as assigned
- Participate in process improvement of new and existing workflows
- Actively embraces and supports divisional and organizational initiatives
- Participate in outreach initiatives, community events, and seasonal clinics
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
