Customer Care Center- Customer Care Specialist

Chelsea Groton Bank•Groton, CT

About The Position

Chelsea Groton is looking to hire motivated and dynamic individual for our Customer Care Center. The Customer Care Specialist assists our customers by phone, chat, and video. The ideal candidate will have an entrepreneurial spirit and be a motivated and personable individual willing to help customers achieve their financial goals by providing outstanding service in a professional manner through our various digital channels. Become a member of a positive, versatile and inclusive team that promotes self-development and empowerment for the benefit of our customers and our community.

Responsibilities

Becomes a subject matter expert in the comprehensive digital banking offerings of Chelsea Groton, including Chelsea LIVE Video Banking, Video Banking ATM’s (ITM’s) and the suite of services offered through our online and mobile channels.
Responds to Customer needs and questions regarding the operation of accounts, access to services, and adding or reducing service features on various accounts. Recommends creative and customized solutions and follows through to completion.
Serves internal and external customers in a professional, courteous, and efficient manner through prompt handling of all transactions via phone or virtually through our video experiences.
Establishes deposit accounts and conducts banking transactions virtually through video channels.
Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending.