Customer Care Associate - CMA's Colonial Subaru

CMA's Colonial Subaru • Colonial Heights, VA

69d • Onsite

About The Position

As a Customer Care Associate, you’ll be the first point of contact for customers exploring their vehicle options. Your goal is to listen, guide, and support – not pressure. You’ll focus on building relationships, answering questions, and making each customer feel welcome and confident in their decisions. This is an ideal role for someone who enjoys working with people, values transparency, and is looking for a stable, team-oriented workplace with strong training and support.

Requirements

• Friendly, patient, and customer-focused mindset
• Excellent communication and interpersonal skills
• Willingness to learn and grow professionally
• Basic computer literacy
• Must have a valid driver’s license

Nice To Haves

• Previous experience in customer service, retail, or hospitality is a plus

Responsibilities

• Greet and assist customers in a friendly, professional manner
• Learn customer needs and provide helpful information about our vehicles and services
• Coordinate test drives and explain features with clarity and patience
• Work closely with teammates and management to ensure a smooth, positive customer experience
• Stay up to date on inventory, pricing, and basic financing options (training provided)
• Use our tools and systems to track interactions and follow up when needed
• Maintain a clean, welcoming showroom environment

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
• 401k plan with company matching
• Paid Time Off and Holiday pay
• Associate discounts on vehicle purchases, parts, and service
• Paid maternity leave after one year of employment
• Closed on Sunday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed