Customer Care Associate (Entry Level)- 10:30am Shift

Hd Supply Management-posted 2 months ago
$17 - $21/Yr
Full-time • Entry Level
Waukegan, IL
Merchant Wholesalers, Durable Goods
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry's top technical and customer service leader. The Customer Care Associate will provide customer service by responding to inquiries regarding product selection, services, and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.

  • Responds to customer order and quotation requests received via telephone, e-mail, written, and faxed correspondence within the department service goals.
  • Performs necessary follow-up to ensure customer service expectations are met.
  • Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
  • Researches and suggests alternative products to customers.
  • Provides representation of products, increasing sales wherever appropriate or as requested.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Resolves customer issues including issuance of credit concessions.
  • Refers complex, non-standard problems to supervisor.
  • Proficiency with Microsoft Outlook/Word/Excel.
  • Must be able to pass a background/drug test.
  • High-Volume Call-Center Experience preferred.
  • HS Diploma or GED strongly preferred.
  • 0-2 years of experience in area of responsibility.
  • Medical (with Prescription drug coverage)
  • Dental and vision plans
  • Health care and Dependent Care FSA (as applicable)
  • 401(K) with company match
  • Paid Holiday, Vacation, Personal Time, and Wellness Day
  • Paid Sick Time
  • Life and Accidental Death & Dismemberment Insurance
  • Short and Long-term Disability Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Whole Life insurance
  • Commuter Benefits
  • Tuition Reimbursement
  • Employee Assistance Program
  • Adoption and Surrogacy Assistance
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Entry Level Customer Service Resume Examples
•
Entry Level Customer Service Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service