Customer Care Analyst II

Regal Rexnord•West Chester, PA

About The Position

This position will be responsible for Order management activities and supporting the customer requirements and providing updates on open orders on a regular basis to the customers. Essential Duties and Responsibilities Here are your key responsibilities: Responsible for effective execution of the order management process. Coordinate on Customer Delivery dates change in order status etc. and inform/coordinate with internal stakeholders and customer Ability to successfully manage and resolve customer issues of the team to ensure customer satisfaction Be the link between Commercial teams, Customers and India Production facility. Lead conference calls with customers on delivery, quality, returns and payments. Develop effective working relationships with cross-functional teams including but not limited to operations, finance, sales, engineering, and end customers.

Requirements

Knowledge of Order management process
Exposure to ERP (Oracle, SAP, etc)
Fluency in oral and written English communication
Exposure of working in cross functional teams
Bachelor’s degree from an accredited University in any discipline
Minimum of 2-4 Years work experience in a call center, manufacturing environment, or other related field.

Responsibilities

Responsible for effective execution of the order management process.
Coordinate on Customer Delivery dates change in order status etc. and inform/coordinate with internal stakeholders and customer
Ability to successfully manage and resolve customer issues of the team to ensure customer satisfaction
Be the link between Commercial teams, Customers and India Production facility.
Lead conference calls with customers on delivery, quality, returns and payments.
Develop effective working relationships with cross-functional teams including but not limited to operations, finance, sales, engineering, and end customers.