Customer Care Analyst II

Regal Rexnord•West Chester, PA

About The Position

This position will be responsible for Order management activities and supporting the customer requirements and providing updates on open orders on a regular basis to the customers. Essential Duties and Responsibilities Here are your key responsibilities: Responsible for effective execution of the order management process. Coordinate on Customer Delivery dates change in order status etc. and inform/coordinate with internal stakeholders and customer Ability to successfully manage and resolve customer issues of the team to ensure customer satisfaction Be the link between Commercial teams, Customers and India Production facility. Lead conference calls with customers on delivery, quality, returns and payments. Develop effective working relationships with cross-functional teams including but not limited to operations, finance, sales, engineering, and end customers. Functional Competencies Knowledge of Order management process Exposure to ERP (Oracle, SAP, etc) Fluency in oral and written English communication Exposure of working in cross functional teams Education and Experience Requirements Bachelor’s degree from an accredited University in any discipline Minimum of 2-4 Years work experience in a call center, manufacturing environment, or other related field. Benefits Medical, Dental, Vision and Prescription Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care FSA) Paid Time Off and Holidays 401k Retirement Plan with Matching Employer Contributions Life and Accidental Death & Dismemberment (AD&D) Insurance Paid Leaves Tuition Assistance About Regal Rexnord Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com. Equal Employment Opportunity Statement Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. Equal Employment Opportunity Posters Notification to Agencies : Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.

Requirements

Knowledge of Order management process
Exposure to ERP (Oracle, SAP, etc)
Fluency in oral and written English communication
Exposure of working in cross functional teams
Bachelor’s degree from an accredited University in any discipline
Minimum of 2-4 Years work experience in a call center, manufacturing environment, or other related field.

Responsibilities

Responsible for effective execution of the order management process.
Coordinate on Customer Delivery dates change in order status etc. and inform/coordinate with internal stakeholders and customer
Ability to successfully manage and resolve customer issues of the team to ensure customer satisfaction
Be the link between Commercial teams, Customers and India Production facility.
Lead conference calls with customers on delivery, quality, returns and payments.
Develop effective working relationships with cross-functional teams including but not limited to operations, finance, sales, engineering, and end customers.