Customer Care Agent

Star Group, L.P.•Woodbury, NY

55d

About The Position

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Care Agent. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues. Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!

Requirements

High School Diploma or Equivalent
1-2 years in a customer-facing role; prior experience in a customer service setting preferred
Ability to work well in a fast paced environment
Excellent telephone skills
Strong troubleshooting abilities
Solid negotiating skills
Computer proficient
Must be flexible for weekday and weekend shifts
pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment
detail oriented and focused, with a flexible and adaptable nature
excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers

Responsibilities

Preparing account changes
Troubleshooting and resolving customer issues
Identifying and acting upon potential new sales opportunities
Assisting with customer retention
Working with other departments to ensure timely resolution of customer issues
Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines