Customer Care Agent

Moses Auto Group•St. Albans, WV

12d•$24 - $26•Onsite

About The Position

Moses Auto Group is a growing auto dealer that empowers its employees to provide great service and build long-lasting relationships with its Customers. You will become an expert and link between our Customers and their future vehicle by assisting with inquiries online and over the phone about vehicles and purchasing options. SIGN ON BONUS TOTALING $2,500 PAID OUT IN FOLLOWING SCHEDULE: $500 immediately upon hire / $1,000 following 60 days / $1,000 following 90 days As a Customer Care Agent, you will be the first point of contact for Customers reaching out to our dealership. You will manage inbound and outbound communications (calls, emails, texts) to set appointments, follow up on leads, and maintain excellent customer engagement – all from within a specific Moses vehicle sales showroom. What makes us unique? Average hourly pay ranging from $24.00 to $26.00/hour 90 days of $18.00/hour training pay provided with guaranteed wages No sales experience required. Comprehensive new hire training plan. Continuous learning and development throughout your career with opportunities for advancement. Five-day work week with average of 45 hours per week Our company offers great benefits, including: Uncapped, variable pay opportunity Medical, Dental, Vision, Paid Time Off, Employee Assistance Program 401k Retirement with Company Match Employee purchase discounts on parts, labor and vehicles

Requirements

Education: HS Degree, some college preferred
Computer skills: MS Office products
Valid driver’s license

Nice To Haves

A drive to help others and/or make a difference in someone’s life
A strong relationship builder with excellent communication and interpersonal skills
A self-motivated, goal-oriented focus

Responsibilities

Generate appointments and market to potential Customers via phone, text and email
Connect new Customers with appropriate Sales Consultant team member
Follow up with Customers and track activity in database