Customer Care Agent

Salon Service Group • Springfield, MO

11h • $15

About The Position

The Customer Care Agent is responsible for delivering exceptional service and support to our Salon Consultants, Customers, and Store Team Members—primarily through inbound phone calls, as well as email and text communication.

This is a fast-paced position that plays a vital role in customer satisfaction, order accuracy, and operational efficiency.

Requirements

• Previous call center or multi-channel customer service experience highly preferred.
• Dedication to providing excellent customer service with a true desire to help people
• Strong verbal and written communication skills, including professional email and texting etiquette.
• Excellent data entry skills and ability to quickly learn new software systems.
• Proficiency with Microsoft Outlook and Word.
• Strong organizational skills and ability to manage multiple interactions simultaneously.
• Positive, adaptable, and solution-oriented mindset.
• High school diploma or equivalent required.
• Ability to sit or stand throughout the day while handling calls and data entry.

Nice To Haves

• Interest or experience in the salon industry is a plus.

Responsibilities

• Answer inbound phone calls (average 80–100+ per week) and make outbound follow-up calls to established customers as needed.
• Respond promptly and professionally to customer inquiries across multiple channels, including email, shared inboxes, and text messaging.
• Maintain a courteous and solution-oriented tone in all communications.
• Proactively support open territories by reaching out via calls, emails, and texts.
• Process customer orders, check inventory availability, reroute update or file UPS claims for lost and damaged shipments as needed.
• Create and maintain accurate customer accounts, including verifying cosmetology license, updating addresses, and credit card/payment methods.
• Resolve a wide range of issues, including order errors, shipping delays, and billing discrepancies.
• Assist customers with login problems and technical issues related to online systems or mobile apps.
• Collaborate with the team to identify recurring issues and contribute to improvements in customer service and internal processes.
• Maintain a high success rate in managing communications and strive for first-contact resolution, escalating complex issues as appropriate.
• Deliver timely, accurate, and consistent support across all platforms—phone, email, and text—while helping drive sales and customer retention through targeted outreach.

Benefits

• Health, Dental, Vision, Life, and AD&D Insurance available
• Health Savings Account or Flexible Spending Account
• Employee Assistance Program
• 401 (k) Retirement Plan - SSG matches 50% of the employee’s contributions up to 2% of their yearly income
• PTO
• Holiday pay
• Sam’s Club membership for you and a friend or family member
• Discounts on exclusive hair products
• Employee referral program - $1,000 potential earnings per referral

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED