Customer Care Agent
LEGEND BANK•Bowie, TX
1d•Onsite
About The Position
PRIMARY FUNCTION Answers, transfers, and distributes customer calls to the appropriate area of the bank. Answers banking questions and inquiries; performs bank maintenance; assist with OLB needs, assists with DC needs and resolves problems for customers and/or other Bank personnel.
Requirements
- High School education or equivalent required.
- One (1) year customer service experience required; banking experience preferred.
- Pleasant, clear voice with excellent telephone communication skills required.
- Demonstrated computer proficiency (e.g. Microsoft Office, Internet, Excel).
Nice To Haves
- Bilingual (Spanish) language skills preferred.
Responsibilities
- Answers the phone and responds to customer service inquiries.
- Accepts Loan payments over the phone.
- Processes return mail.
- Assist customers with Debit Card issues and ordering.
- Debit card raises and travel log request.
- Processes check orders and alerts from check ordering processor
- Accept maintenance requests (change of address, phone number, email, stop payments, etc.)
- Must obtain knowledge of ALL aspects of online banking to assist customers and coworkers (billpay, card control, zelle, etc).
- Review daily reports.
- Always maintains strict confidentiality of customer information.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
