Toyota/Mazda Financial Services Customer Care Advocate

Toyota North America•Alpharetta, GA

15d•Hybrid

About The Position

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. Who we're looking for Toyota’s - Mazda Financial Services Customer Services Department is looking for a passionate and highly motivated Mazda Financial Services Customer Care Advocate. The primary responsibility of this role is to support the private label department's objectives to support inbound customer service and the collection of telephone calls from customers, dealers, and financial institutions. Reporting to the Customer Service Supervisor, the person in this role will support the customer service department's objective to interact with our valued customers, dealers, and third parties when they have questions or concerns. Center Operating Hours You must be available to work a shift between the hours of 8am-5pm Eastern Time. Training Training for this position will be from 8:30 am-4:30pm Eastern time for 12 weeks. The first 6 weeks will be virtual and second 6 weeks will be in office training. Pay/Benefits Competitive base salary as well as benefits effective day 1. Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.

Requirements

High School Education or Equivalent.
Previous experience in customer service, retail services, and call center environments.
Excellent verbal and written communication skills including interpersonal skills.
Self-starter and independent, team-oriented, and results-driven.
Strong organizational skills and attention to detail.
Ability to effectively multitask.
Working knowledge of Microsoft Office applications (Word, Excel, etc.).
Quick learner who can utilize resources and tools as issues arise during a call.

Nice To Haves

2-5 years of relevant work experience (in a similar field and/or industry)

Responsibilities

Utilize resources and effective customer-centric communication to efficiently and accurately resolve inbound customer inquiries including but not limited to; payments, title inquires, account status and maintenance, website questions and registration, as well as general questions.
Service customer needs through inbound and outbound calling strategies designed to partner with customers to create solutions to resolve delinquency with an emphasis on mutually beneficial negations and financial solutions.
Support strong Brand connections with our dealers by answering Dealer and Area Sales Managers inquires via phone and email including but not limited to; titling inquires, originations, lease end, customer inquiries, and program eligibility.
Support various processing functions including but not limited to email, databases, SharePoint, queue management, and additional miscellaneous tasks. Attention to detail, process steps, time management, and efficiency are critical skills required to gain success across the broad range of processing tasks completed by the Universal Agent.
Communicate with other workgroups regarding titles, customer service, insurance, and third parties such as DMVs, dealerships, and attorneys for legal accounts.

Benefits

Competitive base salary as well as benefits effective day 1.
Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Relocation assistance (if applicable)