Customer Care Advocate

Regal Rexnord•Wichita Falls, TX

About The Position

Regal Rexnord is seeking a Customer Care Advocate who will provide timely processing of orders received by mail, telephone, fax, or e-mail or personally from customers or company employees. A successful CSA will have relevant experience preferably in a manufacturing environment that is typically fast paced. Works under close supervision.

Requirements

High school diploma or equivalent, some college or business school preferred.
Prior customer customer service experience
Microsoft Office and basic computer navigating skills
Requires excellent oral and written communications skills, including strong telephone skills.
Ability to define problems, collect data, establishes facts, and recommend or implement resolution.
Ability to work in a demanding environment.
People skills necessary to establish and maintain effective working relationships with co-workers.

Nice To Haves

Prior Customer Service Experience in a manufacturing environment
Experience using SAP or Salesforce

Responsibilities

Respond to customer emails from an employee account, and a customer service email account.
Enters and confirms orders received for price within 24 hours of receipt.
Informs customers of any price discrepancies, expected ship date, anticipated delays and any additional information that may be needed by the customer.
Maintain detailed documentation of orders received, and file accordingly.
Follows up on orders to ensure delivery by specified dates.
Receives and provides timely feedback to the company and the customer on any complaints received.
Answers product questions from customers or individuals.
Ensures that quotes are processed in a timely manner.
Serves as backup for all customer orders received and invoicing needs as required.
Answering phones and talking with customers – Heavy phone traffic.
Daily filing other duties as assigned