Customer Care Advocate II - FRENCH SPEAKING

Regal Rexnord•Milwaukee, WI

1d•Hybrid

About The Position

This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders, advising on pricing, delivery, lead-time, terms and conditions guidelines and policies, credit/debits, etc. Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide.

Requirements

Requires a high school diploma or equivalent and 2-3 years of related experience
Conversationally fluent in French to service French-speaking customers
Experienced Microsoft Office; Excel, Word, O365
Strong multitasking and prioritization skills
Practices a continuous improvement mindset
Enjoys relationship building with customers

Nice To Haves

Bachelor's degree preferred
Customer service experience within manufacturing strongly preferred
Previous experience with process improvements, Kaizens and/or projects preferred
Preferred experience with Oracle or another ERP software
Preferred experience with Microsoft Dynamics 365 or another CRM tool

Responsibilities

Perform basic daily account management tasks: Respond to email and phone inquiries
Process customer orders
Process customer claims
Complete daily reports
Research and process customer credits and debits
Assisting in writing department SOPs and work instructions and coaching other CSR’s on SOP and work instruction creation
Triage and process customer orders
Utilize CRM, Oracle, OTIS, DDM, Excel, Word, PPT, and O365 to address customer requests
Provide customer documents (i.e., policies, forms, engineering drawings, wiring diagrams, etc.)
Identify and take action on continuous improvement opportunities
Actively participate in daily Gemba calls
Take ownership over individual and contributions to team metrics, conduct root cause analysis, and implement solutions
Participate in user testing to improve department processes
Assist in special projects and Kaizen events
Help train, job shadow, and mentor new hires