Customer Care Advisor | Leawood KS

First Busey Corporation • Leawood, KS

35d • $21 - $23

About The Position

Busey Customer Care Advisors serve as customer advocates, earning trust and loyalty through unparalleled service and support. As Customer Care is often the first point of contact for Busey customers, Advisors are responsible for assisting with a variety of banking inquiries and technical support for our digital products & services. Above all, Customer Care Advisors aim to strengthen our customers' relationship with Busey, while providing efficient care.

Requirements

• Knowledge of various computer systems, mobile devices and banking software.
• Ability to provide excellent customer service, remaining calm and composed even in high-pressure situations.
• Leverage strong interpersonal, written and verbal communication skills.
• Analyze and solve problems efficiently and accurately.
• Manage multiple tasks efficiently with keen attention to detail.
• Effectively manage time in a fast-paced environment.
• Work both independently and as part of team.
• Requires High School diploma or equivalent.

Nice To Haves

• Knowledge of Busey's digital offerings, products and services, is preferred.
• Previous experience in customer service, preferably in a banking or financial institution or call center is preferred.

Responsibilities

• Respond and provide timely follow-up to internal and external customers inquiries via phone, email and chat in a professional, efficient and service-focused manner.
• Assist customers with account-related questions, including technical troubleshooting.
• Resolve customer issues and concerns promptly, escalating complex issues to the appropriate department or supervisor, to ensure a high level of satisfaction.
• Identify opportunities for customers to strengthen their relationship with Busey, providing guidance and referrals for other products and services when appropriate.
• Participate in training and development opportunities to consistently advance skills and stay current with best practices.
• Maintain up-to-date knowledge of bank policies, procedures and regulatory requirements to maintain customer confidence and protect the bank.

Benefits

• Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees