Customer Care Administrative Support

AMF Bakery•Elk Grove Village, IL

3d•Onsite

About The Position

This position will handle the daily critical sales support, data analysis and reporting activities for various aspects of the aftermarket sales business, primarily supporting USL parts sales and R&M (Repair & Modernization) activities. In addition, this position will be expected to identify and drive process improvement initiatives, lead projects to improve aftermarket parts and R&M sales and profitability while also improving customer experience.

Requirements

Minimum 3 Years' experience in a customer service or sales environment
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
High-Energy Can-Do Personality
Data Oriented Individual
Ability to handle multiple tasks simultaneously
Strong communication skills both written and verbal

Nice To Haves

Prior parts department experience is a plus
Microsoft Dynamics 365 and CRM experience a plus

Responsibilities

Prepare daily sales order and shipment reports for the CCR team
Compile data for daily management reports to share with the overall business.
Track, monitor and drive multiple sales pipelines for parts, R&M, MPP, Premium, Service Report and other opportunities as offerings are developed.
Use Microsoft Dynamics ERP and CRM to enter warranty orders for multiple locations.
Perform data cleanup for recommended spare parts lists that are sent to engineering for review
Perform collections follow up for invoiced R&M projects.
Develop & analyze new proactive sales reports including but not limited to lost sales reports, R&M trend reports and RSPL gap reports.
Manage the Case System and enter cases as needed, ensuring the system is clear of errors and encouraging teammates to utilize the system to create cases.
Support cleanup and updates of CRM as needed (account assignments).
Use Microsoft Excel to create pivot tables & visual graphs to support analysis.