Customer Business Leader, Non-Commercial Verticals

Mondelēz International•East Islip, NY

10d

About The Position

The Customer Business Leader for Non-Commercial Verticals oversees strategic growth across Mondelēz Foodservice’s Specialty Segments, including Education (K-12 and College/University), Business & Industry, Healthcare, Travel (Airport Stores & Airlines), Hospitality/Entertainment, and Long-Term Living. This highly strategic role is responsible for leading a team of Vertical leads and driving growth of the total portfolio through key contract management organizations (Compass Group, Aramark, Sodexo), major Group Purchasing Organizations (GPOs) such as Premier, Foodbuy, Entegra, and Vizient, and other top national non-commercial operators. The ideal candidate is an experienced people leader, strong commercial strategist, and enterprise-minded operator with a track record of delivering sustainable growth in complex B2B environments. The role is a highly visible and influential leadership position shaping the future of Mondelēz’s non-commercial away from home strategy.

Requirements

Bachelor's degree required.
10+ years of progressive Away From Home Experience; experience leading teams required.
Strong people leadership skills, including talent development, coaching, and performance management.
Deep understanding of foodservice operating models across Non-Commercial segments (K-12, C&U, Healthcare, B&I, Airlines, etc.).
Advanced financial acumen with ability to interpret P&Ls, margin drivers, and ROI of trade and marketing investments.
Solution-based selling experience and strong negotiations capability with a focus on creating shared long-term value.
Highly collaborative, enterprise-minded, and able to navigate complex matrixed environments.
Strong communicator with excellent interpersonal and presentation skills, including executive-level presence.
Innovative thinker, comfortable taking calculated risks and driving breakthrough initiatives.
Strong project management skills with urgency, accountability, and an ability to execute end-to-end.

Responsibilities

Strategic Leadership & Vertical Growth Lead the strategy and execution across all non-commercial Specialty Segments: Healthcare, K-12, College & University, Business & Industry, Airlines, Hospitality & Entertainment.
Develop long-range growth strategies and customer-specific business plans that expand distribution, increase share, and strengthen Mondelēz’s leadership in portion-pack and on-the-go snacking.
Maintain and grow existing accounts while building a robust pipeline of new business to achieve annual revenue, profit, and volume targets.
Customer Ownership – MSAs, GPOs, and Key Operators Serve as the executive lead for major contract management organizations (Compass, Aramark, Sodexo) and strategic GPO partners (Premier, Foodbuy, Entegra, Vizient).
Drive expanded product placement, menu/cycle adoption, LTO launches, snack program innovation, and customer-wide compliance initiatives.
Lead negotiations, long-term agreements, and joint initiatives that drive joint value creation and measurable ROI for customers and Mondelēz.
People Leadership & Team Management Direct, coach, and develop a team of top-performing Vertical Sales Managers covering all segments.
Establish clear selling routines, customer engagement standards, and business cadences that drive accountability and consistency.
Set objectives, build development plans, and foster a culture anchored in performance, ethics, inclusion, and strong collaboration.
Joint Value Creation (JVC) & Strategic Account Planning Ensure delivery of customer business plans rooted in Mondelēz’s JVC framework focusing on growth opportunities, innovation, cost/value efficiencies, and operational alignment.
Utilize insights, reporting, and analytics from CRM (HubSpot), Circana, Technomic, and internal dashboards to inform strategy and validate results.
Cross-Functional Partnership & Innovation Support Collaborate with marketing to drive customer-specific marketing activations, snacking innovations, and distributor-aligned promotions.
Work closely with MDLZ Brand/Equity teams, AFH Marketing, Sales Planning, Operations, Finance, and R&D to bring customer-aligned product and packaging solutions to market.
Guide alignment on pricing, trade investment, forecasting, and operational execution for assigned segments.
Contract Management & Governance Oversee contract development, renewal, administration, and compliance using cross-functional partners and systems.
Ensure customers receive timely, accurate bid documents, pricing files, compliance documentation, and program tracking.
Market Engagement & Industry Networking Represent Mondelēz across key segment associations, industry councils, and conferences.
Attend and network at customer events, national trade shows, conferences, and major non-commercial forums to strengthen partnerships and uncover emerging opportunities.
Financial Ownership Drive efficient and effective trade programming with a focus on ROI and budget discipline.
Maintain rigorous forecasting and financial stewardship across the verticals.