Customer Billing Representative I

CUC Corporate Brand • Dover, DE

6d • Hybrid

About The Position

The Customer Billing Representative I ensures billing accuracy, supports customer inquiries, and helps maintain the integrity of critical financial and customer information. The ideal candidate demonstrates strong problem-solving skills, ownership of their work, analytical capabilities, and a commitment to excellent customer service while collaborating with internal teams and external partners.

Requirements

• Understanding of basic accounting principles, including debits and credits.
• Knowledge of customer service, utility billing processes, and financial/accounting workflows.
• Strong organizational, interpersonal, mathematical, analytical, and problem-solving skills to manage a variety of responsibilities.
• Maintain flexibility and attention to detail while managing multiple tasks simultaneously.
• Serve as a dependable team player who supports colleagues and contributes to special projects or assignments when needed.
• Adapt to new technologies, equipment, and software updates with a willingness to learn continuously.
• Demonstrate initiative, self motivation, critical thinking, and the ability to work independently with minimal daily oversight.
• Exhibit a sense of ownership and accountability in all aspects of assigned work.
• Minimum two (2) years of Front Office or Back Office experience.
• Prior utility billing and SAP/S4 Hana experience required.

Responsibilities

• Process customer transactions including billing, invoicing, initiating meter/service orders, updating customer records, and performing all related functions within the Customer Information & Billing System (SAP).
• Analyze and resolve Business Process Exception Management (BPEM) cases while meeting established accuracy, timeliness, and performance metrics.
• Identify, research, and resolve issues related to balancing accounts receivable and credit balances.
• Provide timely, clear, and professional communication to internal and external customers, demonstrating a strong understanding of customer needs and delivering exceptional service.
• Maintain a strong focus on data integrity, safety awareness, and security protocols while handling sensitive information.
• Remain current on rate changes, tariff adjustments, and applicable Chesapeake Utilities or Public Service Commission (PSC) regulations.
• Demonstrate analytical thinking by identifying root causes of billing exceptions and recommending solutions.
• Proactively seek opportunities to improve processes and procedures that enhance accuracy, efficiency, and productivity.
• Participate in and support process improvement initiatives and assist in implementing operational changes.
• Collaborate effectively with other departments, fostering positive working relationships across the organization.
• Perform additional duties as assigned.
• Process customer requests received through mail—such as address changes, budget billing enrollments, and other account updates.

Benefits

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive, and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees