Customer Billing Representative I

Chesapeake Utilities Corporation • Rich Square, NC

7d • Hybrid

About The Position

At the heart of our Company is a dedication to delivering energy that drives
progress. We put people first, work to keep them safe and build trusting
relationships.

Your role in our success will be…

This position is responsible for analyzing customer use exceptions, processing
Service Orders, balancing Accounts Receivable and Credit Balance Refunds.
Additionally, this position is expected to provide timely and accurate
information to internal and external customers.

Requirements

• Demonstrate understanding of basic accounting concepts including working with debits and credits
• Possess knowledge of customer service, billing, and financial/accounting processes and a basic understanding of the respective Company tariffs and Public Service Commission (PSC) rules and regulations as they relate to Billing, Payment and other Administrative
• Strong organizational, interpersonal, mathematical and problem-solving skills
• Flexible, detail oriented and have the ability to juggle several job functions simultaneously
• Team player with a willingness to assist with special assignments
• Ability to adapt to change and learn new technologies, equipment and software upgrades
• High School Diploma required, associate's degree or higher preferred
• At least two (2) years of Front Office/Back Office experience

Nice To Haves

• Prior utility billing experience is preferred

Responsibilities

• Process customer transactions to include initiating meter/service orders, add/revise customer information, and all other functions related to service and customer information in the Customer Billing System (ADDs) of record
• Review and complete all meter/service order types in Customer Billing System (ADDs) and investigate and resolve discrepancies. The exception being orders related to Transportation service and Instrument orders
• Promotes and demonstrates the importance of understanding customer needs and concerns while maintaining a professional attitude and appearance
• Assist in the resolution of issues related to balancing Accounts Receivables
• Review and monitor customer Public Assistance programs and associated grants
• Responsible for reviewing customer accounting reports for accuracy, researching and resolving discrepancies and initiating adjustments as necessary
• Stay abreast of any rate changes, tariff modifications and CHPK or PSC regulations
• Search for and present ideas to improve processes and procedures that maintain accuracy while improving efficiency and production
• Participates in process improvement projects and supports the team in implementing changes
• Support the goals and objectives of the respective business unit and the Company’s vision and mission
• Support and champions the Chesapeake Service Excellence Model
• Establish a good working relationship with other Company departments as well as organizations outside of the Company
• Perform all other duties as assigned by: Manager/Supervisor, Customer Care–Back Office-Billing, and/or Lead BOA

Benefits

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive, and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED