Customer Based Coordinator Customer Based Coordinator

Nestle Operational Services Worldwide SA

7d•Hybrid

About The Position

The Opportunity: 6 months contract- (This role will be based within the Metcash office at Macquire Park two days a week, Nestle Rhode office one day a week with the other two days to work flexibly) We have an exciting opportunity for a Customer Based Coordinator (Integrated Supply Planner / Vendor Replenishment Planner) to join our team. This role involves being the face of Nestlé for the customer through collaboration, order management and ensuring alignment between internal and external stakeholders. The goal is to enhance everyday operations through efficient management of customer order profiles. You will have the great opportunity of working on the most cutting-edge and best-in-class replenishment systems in Oceania for ordering, reporting, DC management, transport scheduling, and stores planning. This role offers exposure of managing the E2E downstream supply chain with one of biggest retailers in Oceania. This is a once in a lifetime opportunity that will prepare you for any further career aspirations within or outside Supply Chain. This role will be based within the Metcash office at Macquire Park two days a week, Nestle Rhode office one day a week with the other two days to work flexibly. You will be working with both Nestlé and customer stakeholders to ensure a strong ‘on shelf availability’ of Nestlé products and seamless execution of all activations.

Requirements

Demonstrated experience in a similar role and possess strong FCMG experience and knowledge.
Exposure within Supply Chain, Finance, Sales, Customer Service is highly recommended
A strong team player mindset, able to work collaboratively to achieve targets and objectives.
Strong communication skills and flexibility are vital. You will be working closely with key customers and contacts
Proficiency in MS Office programs, particularly Excel and PowerPoint
The ability to adapt and react with agility in a fast-paced environment
Continuous improvement mindset
Attention to detail

Responsibilities

Demonstrates Cross functional alignment with DSP and Sales and integration points through customers' buying and replenishment teams.
Efficiently manage events, promotions and new product launches and changeovers with the customers.
Managing the collaborative planning process. This includes data review for scanned sales trends and maintaining baselines. Also ensuring trends actioned and improve Nestle forecasts.
Drive internal and external KPI reporting for all relevant targets for both customer and Nestlé.
Be a key contact and team member for improvement opportunities.
Develop Customer insight to identify areas of improvement and drive the initiative for improvement.
Monitor and improve cost drivers across both businesses, ensuring awareness of exceptions and management of issues as they arise.
Business projects and initiatives as required