Customer Application Engineer

GE Vernova

2d • Remote

About The Position

You will be autonomous in generating technically convincing proposals and meeting customer expectation. In order to succeed, you will interact actively with other teams within Engineering, in the region and other organizations in the GE Vernova Steam Power Business e.g. Sales, Project Management, Manufacturing, Field Service and Supply chain. Job Description Perform technical proposals for generator upgrades including stator rewinds, field rewinds, replacement fields, uprate studies, reliability studies and others Attend calls to determine customer technical needs Determine the hardware scope of supply, electromagnetic performance uprate coordination, input data for cycle and costing, and create a technical portion of the commercial proposal. Support and coordinate with interfacing organizations such as Commercial Operations, Sales, Design Engineering, Service Managers, Manufacturing, Supply chain, Project Management, Field Service and other groups Support and coordinate external customer meetings and resolve customer technical questions and issues (including clarifications and exceptions within the bid specification) Performs the Tender Engineering process steps of Technical risk assessment (TRA) – delivering a Technical Risk List (TRL) and Tender Design Review (TDR) Continuous improvement of technical tendering processes Assess quality of information given and ask pertinent questions to stakeholders. Offer new solutions to problems outside of set parameters and construct and provide recommendations. Use internal and some external sources outside of own function to help arrive at a decision. Communicate complex concepts and influence others' opinions on specific topics.

Requirements

• Bachelor's degree in a technical field with a minimum of 5 years of experience in a technical environment
• Knowledge of large turbo generators

Nice To Haves

• Commercial awareness to also consider non-technical boundary conditions
• Strong oral and written communication skills
• Strong interpersonal skills
• Demonstrated ability to analyze and resolve problems
• Ability to document, plan, market, and execute tenders.

Responsibilities

• Perform technical proposals for generator upgrades including stator rewinds, field rewinds, replacement fields, uprate studies, reliability studies and others
• Attend calls to determine customer technical needs
• Determine the hardware scope of supply, electromagnetic performance uprate coordination, input data for cycle and costing, and create a technical portion of the commercial proposal.
• Support and coordinate with interfacing organizations such as Commercial Operations, Sales, Design Engineering, Service Managers, Manufacturing, Supply chain, Project Management, Field Service and other groups
• Support and coordinate external customer meetings and resolve customer technical questions and issues (including clarifications and exceptions within the bid specification)
• Performs the Tender Engineering process steps of Technical risk assessment (TRA) – delivering a Technical Risk List (TRL) and Tender Design Review (TDR)
• Continuous improvement of technical tendering processes
• Assess quality of information given and ask pertinent questions to stakeholders.
• Offer new solutions to problems outside of set parameters and construct and provide recommendations.
• Use internal and some external sources outside of own function to help arrive at a decision.
• Communicate complex concepts and influence others' opinions on specific topics.

Benefits

• GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
• GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs
• GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion.
• No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program.
• This document does not create a contract of employment with any individual.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level