Customer Application Engineer

GE Vernova

7d • Remote

About The Position

You will be autonomous in generating technically convincing proposals and meeting customer expectation. In order to succeed, you will interact actively with other teams within Engineering, in the region and other organizations in the GE Vernova Steam Power Business e.g. Sales, Project Management, Manufacturing, Field Service and Supply chain. Job Description Perform technical proposals for generator upgrades including stator rewinds, field rewinds, replacement fields, uprate studies, reliability studies and others Attend calls to determine customer technical needs Determine the hardware scope of supply, electromagnetic performance uprate coordination, input data for cycle and costing, and create a technical portion of the commercial proposal. Support and coordinate with interfacing organizations such as Commercial Operations, Sales, Design Engineering, Service Managers, Manufacturing, Supply chain, Project Management, Field Service and other groups Support and coordinate external customer meetings and resolve customer technical questions and issues (including clarifications and exceptions within the bid specification) Performs the Tender Engineering process steps of Technical risk assessment (TRA) – delivering a Technical Risk List (TRL) and Tender Design Review (TDR) Continuous improvement of technical tendering processes Assess quality of information given and ask pertinent questions to stakeholders. Offer new solutions to problems outside of set parameters and construct and provide recommendations. Use internal and some external sources outside of own function to help arrive at a decision. Communicate complex concepts and influence others' opinions on specific topics. Vous serez autonome pour générer des propositions techniquement convaincantes et répondre aux attentes des clients. Pour réussir, vous interagirez activement avec d'autres équipes de l'ingénierie, de la région et avec d'autres organisations du secteur de l'énergie à vapeur de GE Vernova, par exemple les ventes, la gestion de projet, la fabrication, le service sur le terrain et la chaîne d'approvisionnement. Réaliser des propositions techniques pour la mise à niveau des générateurs, y compris le rembobinage du stator, le rembobinage sur site, le remplacement des champs, les études de mise à niveau, les études de Fiabilité, etc. Assister aux appels pour déterminer les besoins techniques des clients Déterminez l'étendue du matériel fourni, la coordination de l'amélioration des performances électromagnétiques, les données d'entrée pour le cycle et le calcul des coûts, et créez une partie technique de la proposition commerciale. Soutenir et coordonner avec les organisations d'interface telles que les opérations commerciales, les ventes, l'ingénierie de conception, les responsables de service, la fabrication, la chaîne d'approvisionnement, la gestion de projet, le service sur le terrain et d'autres groupes Soutenir et coordonner les réunions externes avec les clients et résoudre les questions et problèmes techniques des clients (y compris les clarifications et les exceptions dans le cahier des charges) Exécute les étapes du processus d'ingénierie des appels d'offres relatives à l'évaluation du risque technique (TRA), en fournissant une liste des risques techniques (TRL) et une révision de la conception de l'appel d'offres (TDR) Amélioration continue des processus d'appel d'offres techniques Évaluez la qualité des informations fournies et posez des questions pertinentes aux parties prenantes. Proposez de nouvelles solutions à des problèmes en dehors des paramètres définis, élaborez et fournissez des recommandations. Utilisez des sources internes et certaines sources externes extérieures à votre propre fonction pour vous aider à prendre une décision. Communiquez des concepts complexes et influencez l'opinion des autres sur des sujets spécifiques. Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com

Requirements

• Bachelor's degree in a technical field with a minimum of 5 years of experience in a technical environment
• Knowledge of large turbo generators

Nice To Haves

• Commercial awareness to also consider non-technical boundary conditions
• Strong oral and written communication skills
• Strong interpersonal skills
• Demonstrated ability to analyze and resolve problems
• Ability to document, plan, market, and execute tenders.

Responsibilities

• Perform technical proposals for generator upgrades including stator rewinds, field rewinds, replacement fields, uprate studies, reliability studies and others
• Attend calls to determine customer technical needs
• Determine the hardware scope of supply, electromagnetic performance uprate coordination, input data for cycle and costing, and create a technical portion of the commercial proposal.
• Support and coordinate with interfacing organizations such as Commercial Operations, Sales, Design Engineering, Service Managers, Manufacturing, Supply chain, Project Management, Field Service and other groups
• Support and coordinate external customer meetings and resolve customer technical questions and issues (including clarifications and exceptions within the bid specification)
• Performs the Tender Engineering process steps of Technical risk assessment (TRA) – delivering a Technical Risk List (TRL) and Tender Design Review (TDR)
• Continuous improvement of technical tendering processes
• Assess quality of information given and ask pertinent questions to stakeholders.
• Offer new solutions to problems outside of set parameters and construct and provide recommendations.
• Use internal and some external sources outside of own function to help arrive at a decision.
• Communicate complex concepts and influence others' opinions on specific topics.

Benefits

• GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level