Application Engineer, Customer Experience

Snap Inc.•Los Angeles, CA

1d•$133,000 - $235,000•Onsite

About The Position

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. We’re looking for an Application Engineer to join Team Snapchat! As a member of the Customer Operations Technology team, you will be responsible for full stack development across Snapchat’s customer support experiences — including the public Snapchat Support Site, AI-powered self-service experiences, and the backend services and integrations that connect them to the rest of Snap. You will design and ship high-quality code on Snap’s multi-cloud infrastructure, working on everything from UI/UX in our help center to the workflows, automation, and data pipelines that resolve Snapchatter issues at scale.

Requirements

Experience building full-stack web applications using Java, Node.js, or Python on the backend and Vue.js, JavaScript, HTML5, and CSS on the frontend
Experience integrating with third-party SaaS platforms and APIs (for example, Zendesk, authentication providers, or payment/subscription tools) and designing robust error-handling and retry patterns
Experience building responsive, cross-browser web interfaces, rapidly translating Figma designs or product requirements into high-quality HTML/CSS/JavaScript.
Experience building or integrating with AI- or ML-powered systems (for example, search, chatbots, or classification services)
Experience designing, maintaining, and troubleshooting CI/CD pipelines and build tools for web services and front-end applications
Strong knowledge of object-oriented and functional programming principles and how to apply domain-driven design to service boundaries, workflows, and data models
Solid knowledge of unit, integration, and end-to-end testing for both frontend and backend components
You can independently execute on medium sized features, from design through deployment and multiple PRs
You understand the operational aspects of your systems — you’re comfortable instrumenting metrics and logs, debugging production issues, and participating in incidents and hotfixes for critical flows
Bachelor's degree in computer science or a related technical field.
3+ years of full-stack development experience, with proficiency in Java, Node.js, and/or Python, along with Vue.js, JavaScript, HTML5, and CSS.

Nice To Haves

Experience working on high-traffic user-facing web properties and their backend services (for example, help centers, support sites, or customer-experience platforms)
Experience with Zendesk Guide and related Zendesk technologies, including building custom themes, forms, and integrations
Experience with AWS, GCP, Python, Github
Experience with SQL/NoSQL solutions, Memcache/Redis, Kubernetes, or Google/AWS services
Experience with Jira and Confluence for project management
Experience with Big Query, Airflow, Looker, or any other Big Data platform
If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

Responsibilities

Work with Snap’s Customer Operations team to understand business problems and customer journeys
Design and build scalable applications and features for the Snapchat Support Site, including AI-assisted self-service and complex workflows
Build and maintain high volume integrations with other services at Snap, ensuring data is validated, enriched, and routed correctly across multiple systems
Ensure high application uptime for our Zendesk help center services and backend integrations, including participating in on-call rotations and incident response
Drive and develop innovative solutions — including AI- and automation-driven experiences — that make it easier for Snapchatters to get help and for support agents to work efficiently
Collaborate with Zendesk administrators, IT partners, and other engineering teams to build best-in-class solutions and ship reliable changes in a fast-paced environment
Deliver rapid, iterative improvements based on data and feedback, and contribute to monitoring, alerting, and post-mortems for Snapchat Support Site changes

Benefits

Snap Inc. is its own community, so we’ve got your back!
We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.
Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

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