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As a Customer Application Engineer Intern at Ivalua, you will be immersed in a dynamic environment where you will play a crucial role in supporting our innovative Source-to-Pay solutions. Ivalua is recognized as a leader in the industry, and our solutions are designed to streamline the procurement lifecycle, enhancing efficiency while minimizing costs and risks associated with indirect and direct goods and services. Your primary responsibility will be to serve as the first point of contact for clients who have implemented the Ivalua Solution, engaging with them in the Maintenance and Support workstream post-implementation. This role is pivotal in ensuring that our customers receive the highest level of service and support as they navigate their procurement processes. You will be part of the Support Team, which is dedicated to maintaining customer applications and delivering enhancements, updates, and upgrades. The team operates with a commitment to excellence and efficiency, proactively monitoring production environments to improve user experience and business value. As an intern, you will have the opportunity to work hands-on with a diverse team of problem solvers who are passionate about delivering solutions that address long-term customer challenges. The environment is collaborative and encourages creativity, with opportunities for both indoor and outdoor activities organized by the company to foster team spirit and engagement. In this role, you will utilize the Ivalua Buyer technical framework, primarily working with C# .NET and SQL, to configure and customize solutions tailored to specific business requirements. You will engage in reverse engineering and debugging to resolve project issues throughout the implementation cycle, and you will collaborate with the R&D team to contribute to product features. This internship is not just about technical skills; it is also about developing a customer-focused mindset and understanding the broader implications of your work on client satisfaction and business outcomes.
