Customer and Product Support Specialist

Purple Ink LLC • Noblesville, IN

16d • Hybrid

About The Position

As Customer and Product Support Specialist at Haven Technologies, Inc., you’ll play a critical role in ensuring all customer interactions reflect the commitment to quality and care. More than just resolving issues, you’ll become the voice of the customer -- providing feedback internally to drive improvements across our products and services. Your insights will directly influence growth and innovation.

Requirements

• Bachelor’s degree preferred, but not required
• 1-2 years of experience in a customer facing role
• Knowledge of ISOtunes product lines
• Ability to quickly learn technical product details and explain them confidently to customers
• Proactive problem solver -- comfortable working independently & as part of a team
• Empathetic and solutions-oriented approach to customer service
• Experience working with customer service platforms (Zendesk and Shopify are preferred)

Responsibilities

• Deliver exceptional support via phone, email, and online channels, ensuring timely, thorough, and friendly responses.
• Manage inbound calls on the customer support line, providing accurate product guidance and issue resolution.
• Track customer concerns, complaints, and product defects using internal systems; assist with product testing as needed.
• Provide technical and product support to end-users, retailers, and distribution partners.
• Process replacement orders and customer refunds in a timely and accurate manner.
• Collaborate with cross-functional teams to assist in implementing new customer service tools and technologies.
• Continually seek ways to streamline workflows and enhance the customer experience.
• Support other functions across Operations Team, as needed

Benefits

• 401K Program with company match for up to 4% of income
• Paid Time Off plus an average of 10 holidays per year,
• Health/dental/vision insurance and more!
• Hybrid Schedule, 1 day from home each week
• Company-issued laptop, tools, and software
• Our office is dog friendly. We have regularly scheduled office outings and activities. Did we mention we have a foosball table?

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level