Customer Support and Designer Specialist

Exemplis • Fairfield, OH

9d • $22 - $34 • Hybrid

About The Position

The Customer Support and Designer Specialist will work with dealers to digitally produce drawings for customer approval of design layout, using various design programs. This role will also provide initial dealer/customer support for a variety of questions, including, but not limited to pricing, product availability, order status, shipping status, and warranties. The Specialist will be involved in designing custom pieces to meet customer needs and expectations while using design and engineering programs to accurately represent products.

Requirements

• Excellent verbal and written communication skills.
• Proficient in Microsoft applications including Outlook, Excel, PowerPoint, and Word.
• Must be process-oriented and able to plan, organize, and monitor work with minimal supervision.
• Must be a team player, detail-oriented, and able to work in a fast-paced environment.

Nice To Haves

• Associate’s Degree in Industrial Design, Architecture, or Interior Design.
• Previous experience using design software to produce drawings.
• Knowledge in SketchUp is preferred.

Responsibilities

• Collaborates with internal teams to determine best desings that blend form and function in accordance with customer specifications, and company build practices. Completing assigned work within the customer expected time frame.
• Works in several different software programs to complete the assignments given.
• Actively participates in all Maverick customer service meetings.
• Learn furniture configurations and manufacturing standards to become a product and process subject matter expert.
• Performs order entry into the Company’s ERP system in a timely fashion, ensuring systems and products align.
• Prepares quotes and/or drawing requests.
• Efficiently monitors the service queue system to ensure that our  customers are receiving support in the time frame outlined.
• Provides proactive and friendly service to our dealers and customers as the initial incoming phone contact.
• Provides support and answers to inquiries by demonstrating a high degree of professionalism and phone etiquette.
• Completes miscellaneous departmental reports and other administrative tasks.
• Performs other duties as needed or assigned by the manager.
• Does all the above in a manner that meets company safety requirements.

Benefits

• Competitive Salary: Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of national benchmarks and industry best practices that adjusts to your cost of labor, years of relevant experience, skill set, and education.
• Hybrid Work Schedule: We support employee needs and their work/life balance so we offer the flexibility to work remotely while being onsite as needed for “collaboration days.”
• Health Insurance: We offer a variety of health insurance options (medical, dental, vision, etc.) for all of our team members. Eligible the first month following your start date.
• 401(k): We match 100% up to 3% and then 50% of the next 2% deferred.
• Time Off: Taking time off to recharge is a must whether it is for your personal health or vacation; paid time off starts accruing day 1!
• Observed Holidays: 10 company observed holidays: New Years, Martin Luther King, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day.
• Employee Discounts: We offer discounts to our employee across all of our product lines.
• Hit our Numbers Lunch: When we hit our monthly milestones, we all celebrate!
• Tuition Scholarships: Partnership with UMASS Global for 10%-20% off tuition for you and/or your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree