Customer Ambassador

Better Collision Collisions•Summerville, SC

2d•Onsite

About The Position

As the Customer Ambassador , you will be the face of Better Collision in Somerville, guiding customers through one of the most stressful times in their lives. From the moment a client walks through our doors until long after their vehicle is repaired, you’ll ensure they feel supported, informed, and cared for. In this role, you will: This isn’t just customer service—it’s customer advocacy. You’ll be responsible for turning a difficult situation into a positive experience, building lifelong trust and loyalty for Better Collision.

Requirements

At least 1 year of customer service or hospitality experience.
Strong verbal communication skills and polished phone etiquette.
A naturally empathetic, professional, and service-oriented demeanor.
High attention to detail and strong organizational skills.
The position is based in a normal shop environment.
Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process.
The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside.
In addition, regular exposure to work near mechanical parts.
Better Collision emphasizes a mandatory requirement to wear protective equipment when necessary.
Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.

Nice To Haves

Familiarity with CCC One, Carwise, or similar systems preferred (not required).
Automotive industry knowledge a plus, but not required.

Responsibilities

Welcome every customer with empathy, professionalism, and warmth.
Maintain proactive communication, providing status updates at least twice per week.
Coordinate with Service Advisors to keep customers fully informed on repair progress.
Assist with vehicle drop-off, paperwork, and final delivery to create a seamless experience.
Follow up post-repair to confirm satisfaction and encourage customer feedback.