Customer Advocate

Safelite•San Diego, CA

1d•Onsite

About The Position

The Customer Advocate is one of Safelite’s first impressions with customers. This role involves managing administrative processes, scheduling, work orders, and invoicing, as well as greeting customers in person and handling inbound phone calls and emails. This organized and energetic professional is expected to deliver a memorable experience during every interaction. Safelite, an auto glass company, aims to help employees build fulfilling careers and maintain a work/life balance.

Requirements

High School Diploma/GED/Equivalent required.
1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.

Responsibilities

Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.