Customer Advocate

Safelite • Tampa, FL

1d • Onsite

About The Position

The Customer Advocate is one of Safelite’s first impressions with customers. This organized and energetic professional delivers a memorable experience during every interaction, managing administrative processes, scheduling, work orders, and invoicing, as well as greeting customers in person and answering inbound phone calls and emails. Safelite® was founded in Wichita, Kansas in 1947 and is a leading service organization. The Safelite family of brands delivers a People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass is the nation’s largest provider of vehicle glass repair, replacement, and recalibration services, operating more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states. Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. The company emphasizes putting people first, caring about employee well-being, and fostering a happy work/life balance. Safelite is owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. They are committed to community service, having recycled over 107K+ tons of glass to date, and value diversity as an equal opportunity employer.

Requirements

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Benefits

• Competitive weekly base pay up to $19.75/hour.
• A benefits package valued at more than $10k.
• 401(k) plan with company matching.
• Medical coverage plans customized to suit your needs.
• Commitment to work/life balance through our paid time off (PTO) programs.
• Company holidays.
• Paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED