Customer Advocate, Remote

Disabled Veteran Solutions

5d•Remote

About The Position

Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization. This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow. As a Bilingual Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries. This is a fast-paced, structured environment requiring: Real-time navigation of multiple web-based platforms Accurate documentation across systems Confident use of Microsoft Word, Excel, Outlook, and Teams Strong written and verbal communication Consistent adherence to process and compliance standards Success in this role requires both compassion and technical precision. This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment.

Requirements

High School Diploma (Associate degree or higher preferred)
Prior customer service experience handling complex or sensitive matters
Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
Ability to navigate multiple web-based systems simultaneously
Excellent attention to detail and organizational skills
Clear, professional written and verbal communication
Must be able to fluently speak and understand Spanish and English languages
Candidates must be comfortable: Navigating multiple browser windows simultaneously, Switching between systems while actively speaking with members, Documenting in real time without sacrificing call quality, Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently, Troubleshooting basic system or navigation issues independently
100% mandatory attendance for the full 8-week training program

Nice To Haves

High-volume or call-driven service environments
Healthcare, insurance, or medical terminology exposure
Advocacy-based roles such as social work or behavioral health
Customer-facing retail roles requiring problem resolution

Responsibilities

Manage 50-70 member interactions per day
Serve as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries
Real-time navigation of multiple web-based platforms
Accurate documentation across systems
Confident use of Microsoft Word, Excel, Outlook, and Teams
Strong written and verbal communication
Consistent adherence to process and compliance standards