Bilingual Customer Advocate - Fully Remote

Disabled Veteran Solutions

7d•Remote

About The Position

Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization providing high-quality services in regulated healthcare settings. We are looking for Customer Advocates who combine strong technical aptitude with professionalism, empathy, and the desire to build a long-term career in a structured, mission-oriented organization. This is a full-time, remote position designed for individuals who value stability, accountability, and professional advancement. We invest significantly in our team members - including an intensive, 8-week paid training program - and hire individuals who are ready to commit and grow. As a Customer Advocate, you will manage between 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefits-related inquiries. This is a structured, fast-paced environment that requires: Real-time navigation of multiple web-based platforms Accurate documentation in different systems Proficient use of Microsoft Word, Excel, Outlook, and Teams Strong written and verbal communication Consistent adherence to processes and compliance standards Success in this role requires both compassion and technical precision.

Requirements

Must be bilingual in English and Spanish
High school diploma (associate's degree or higher preferred)
Previous customer service experience handling complex or sensitive matters
Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
Ability to navigate multiple web systems simultaneously
Excellent attention to detail and organizational skills
Clear and professional written and verbal communication

Nice To Haves

High-volume or call-driven service environments
Exposure to healthcare, insurance, or medical terminology
Advocacy or support-based roles like social work or behavioral health
Customer-facing roles in retail requiring problem-solving

Responsibilities

Manage between 50-70 member interactions per day
Serve as a trusted resource for healthcare coordination, medications, appointments, and benefits-related inquiries
Real-time navigation of multiple web-based platforms
Accurate documentation in different systems
Proficient use of Microsoft Word, Excel, Outlook, and Teams
Strong written and verbal communication
Consistent adherence to processes and compliance standards