Bilingual Customer Advocate - Fully Remote

Disabled Veteran Solutions

7d•Remote

About The Position

Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization providing high-quality services in regulated healthcare settings. We are looking for Customer Advocates who combine strong technical aptitude with professionalism, empathy, and the desire to build a long-term career in a structured, mission-oriented organization. This is a full-time, remote position designed for individuals who value stability, accountability, and professional advancement. We invest significantly in our team members - including an intensive, 8-week paid training program - and hire individuals who are ready to commit and grow. As a Customer Advocate, you will manage between 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefits-related inquiries. This is a structured, fast-paced environment that requires: Real-time navigation of multiple web-based platforms Accurate documentation in different systems Proficient use of Microsoft Word, Excel, Outlook, and Teams Strong written and verbal communication Consistent adherence to processes and compliance standards Success in this role requires both compassion and technical precision. This is not an entry-level computer position. Candidates will be evaluated on computer proficiency during the hiring process. This position requires reliability and consistent attendance. It is not structured for part-time, temporary, or transient employment. Professionals who value structure, accountability, and meaningful work - and who seek long-term career stability within a mission-oriented organization. If you are technically confident, reliable, and ready to grow within a high-performance environment, we encourage you to apply. Join DVS - where your work matters and your career can advance. A pre-employment drug screening and criminal background check are required prior to employment.

Requirements

Must be bilingual in English and Spanish
High school diploma (associate's degree or higher preferred)
Prior customer service experience handling complex or sensitive matters
Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
Ability to navigate multiple web systems simultaneously
Excellent attention to detail and organizational skills
Clear and professional written and verbal communication

Nice To Haves

High volume or call-driven service environments
Exposure to healthcare, insurance, or medical terminology
Advocacy or support-based roles such as social work or behavioral health
Customer service roles in retail requiring problem-solving

Responsibilities

Manage between 50-70 member interactions per day
Serve as a trusted resource for healthcare coordination, medications, appointments, and benefits-related inquiries
Real-time navigation of multiple web-based platforms
Accurate documentation in different systems
Use Microsoft Word, Excel, Outlook, and Teams
Adhere to processes and compliance standards