Customer Advocate

Carvana•Avon Lake, OH

23h•Onsite

About The Position

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's helping customers with our one of a kind Showroom experience or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. This role involves creating an amazing and memorable experience for customers, being the face of Carvana at the CDJR Showroom, and educating customers on Chrysler, Dodge, Jeep, & RAM vehicles. Customer Advocates will also complete customer paperwork, address questions or minor technical issues, and maintain a clean driving record.

Requirements

At least 2 years of customer-facing experience
Ability to perform physically demanding tasks like detailing vehicles and moving vehicles around the showroom/lot.
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity.
Must be at least 21 years of age
Possess a valid driver's license.
Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana).
Must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).

Responsibilities

Create an amazing and memorable experience for our customers; you’ll be the face of Carvana when customers come onsite to our CDJR Showroom
Be a product specialist, educating customers on Chrysler, Dodge, Jeep, & RAM vehicles.
Complete customer paperwork and include thorough notes in our customer tracking system
Swiftly address any customer questions or minor technical issues related to their purchase, ensuring a positive and memorable experience.
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

Benefits

Competitive, Performance-Based Compensation
401(k) with Carvana match
Opportunity for overtime during busy seasons
Fast Track Advancement Opportunities
100% Company Paid Healthcare Premiums
Dental benefits
Vision benefits
Wellness program to support mental, physical and financial health.
Pet care savings program
Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Tuition reimbursement (for pursuing a bachelor's degree)
Student loan repayment program (if you already have a bachelor's degree)
Carvana Shares (annual grant of equity)
Employee Stock Purchase Plan discount
Extensive internal growth and professional development opportunities
Market Operations may offer other performance-based incentive programs specific to your location